Explanation of an "ON-GOING" Custom Tune...
In an "on-going" custom tune, we will need to know everything you have done to the vehicle and also anything specifically you want done to the computer programming. For example, you will need to give us details about your build/vehicle and mods you've done, what you want the idle set at, what you want the top speed and rev limiters set at, etc.. If you are using an aftermarket cam or have done extensive modifications to the engine, we will need to have a detailed list of everything you have done so we can make the proper custom changes to the programming. After the initial base tune is made, you must provide us with scan data logs (formatted in spreadsheet form or other previously agreed format) so further tuning changes can be accurately made.
You should also be aware that the on-going tuning process can be long and involved, require many different tires (tunes), and it may not (and probably won't) be 100% correct on the first try. And the only way to get the tuning right is if you can supply us with scan tool and/or wideband O2 AFR data.
Support / Refund policy for custom tunes...
The customer must accept and agree to the following policy/terms for on-going custom tunes...
If you are not satisfied with our services, we will issue you a refund for the price of the tuning service once the following requirements are met...
NO refunds will be given after 30 DAYS from the original purchase date. No refunds can be given for shipping, insurance, tuning software licensing fees or other charges; customer is responsible for all of these costs. No refunds (except for special circumstances - at our discretion) will be issued for custom .bin files emailed to you since we cannot verify you've deleted the file(s) from your computer.