Explanation of a "Custom" tune...
In a "custom" tune, you tell us everything you have done to the vehicle and also anything specifically you want done to the computer programming. For example, you will need to tell us what emissions devices are have removed so we can determine what trouble codes you need disabled, what you want the idle set at, what you want the top speed and rev limiters set at, etc.. If you are using an aftermarket cam or have done extensive modifications to the engine, we will need to have a detailed list of everything you have done so we can make the proper custom changes to the programming.
You should also be aware that custom tuning can be a long and involved process that may not be 100% correct on the first try. It may take several tries to get the tuning right for your application. And the only way to get the tuning right is if you can supply us with scan tool and/or wideband O2 AFR data.
Support / Refund policy for custom tunes...
Customer must accept and agree to the following policy/terms for custom tunes...
If changes are required and you supply us with all requested information/data, we will reprogram your computer with the corrections at no extra cost to you for these services, but you will still be responsible for shipping costs. If you are not satisfied with our services, we will issue you a refund for the price of the tuning service once the following requirement is met...
No refunds will be given after 1 year from the original purchase date. No refunds will be given for shipping, insurance, or other charges; customer is responsible for all of these costs. No refunds (except for special circumstances) will be issued for custom .bin files emailed to you since we cannot verify you've deleted the file(s) from your computer.